Arvada’s Direction

Organizational and Service Effectiveness

Journey to Excellence

Due: December 2022

Principle: Fosters a top workplace environment that attracts and retains a highly engaged, inclusive workforce and fosters a culture of wellness, safety, cycles of learning and performance excellence.

Description

In 2017, the City started the journey to excellence with the submission of application to Rocky Mountain Performance Excellence. The City received the Foothills Award, which is the second of four levels within the region. In 2018, the City received the Timberline Award, which is the third of four levels within the region. The City is now preparing to submit an application at the national level using the Baldrige framework and criteria.

The Baldrige award is the nation’s highest presidential honor for performance excellence through innovation, improvement and visionary leadership. Congress created the award in 1987 to enhance the competitiveness and performance of U.S. businesses. Since 1988, only 106 organizations have earned the award named after Malcolm Baldrige, the 26th Secretary of Commerce. Of the award winners, only four municipalities in the United States have received the award. Arvada aspires to be the 5th.

Significance

The City selected the Baldrige framework for its journey to excellence based on:

  • Customer/community focus: Pursuing excellence starts with the needs, expectations and satisfaction of the customer - community, businesses and overall community service.
  • International best practice criteria: The Baldrige evaluation process is one of the best, most cost-effective and most comprehensive performance assessments of an organization.
  • The feedback report: The City receives a detailed, individualized written assessment of the organization's strengths and opportunities based on the Baldrige Award application. The feedback report is compiled by a team of Baldrige Examiners who have extensive training in the Baldrige Excellence Framework, and are experts in their sector/industry. 

Analysis

The new and improved organizational profile is 90% complete as of the beginning of February 2020. The team is also working to finalize performance measures that will be utilized in the Baldrige application. The Leadership Team will be discussing the Denver Post Top Workplace Survey to ensure our ability to participate in Q4 of 2020. 

Work System
Performance Measures

AA Bond Rating or Better

Description

This measure tracks the bond rating provided by the outside rating agencies S&P and Fitch.  



Significance

AAA is the highest possible rating that may be assigned to an issuer's bonds by any of the major bond rating agencies. AAA-rated bonds boast a high degree of creditworthiness, because their issuers are generally easily able to meet their financial commitments and they consequently run lower risks of defaulting.  A high credit rating lowers the cost of borrowing for an issuer.

Analysis

Currently, the City has a 'AAA' rating for its sales and use tax bonds and for any possible GO debt. The two COP issues carry a 'AA+' rating. This is from both S&P Global and Fitch ratings agencies. The City also carries a 'AA+' rating from S&P Global and a 'AAA" rating from Fitch on its Water Bonds. 

Data Source

Fitch and S&P reviews and updates.


Process Improvement Outcomes

Description

The City is dedicated to improving efficiency and standardizing work through Process Improvement Events. Events that encompass multiple work systems are facilitated by the Ninja Team trained in lean methodology and skills. 

Significance

The Ninjas, Arvada's Process Improvement Team, is a group of individuals promoting a culture that embraces innovation, positive change, and process improvement. The goal of the Ninjas is to facilitate process improvement events to assist work groups in creating consistent, efficient, repeatable and sustainable processes. The Ninjas embrace and embody the City's Values and are dedicated to our Mission and Vision statements.


Process Improvement efforts align to the City's strategic planning and will tie to the five priority areas, Council Strategic Results, Principles, and performance measures. Fusing process improvement with FOCUS will serve the City's desire to achieve and maintain service excellence by leveraging the core competencies of being data-driven and customer focused to achieve results. 

Analysis

Data Source

Ninja Team Drive - GOOGLE

ClearPoint