Journey to Excellence
Due: December 2022
Principle: Fosters a top workplace environment that attracts and retains a highly engaged, inclusive workforce and fosters a culture of wellness, safety, cycles of learning and performance excellence.
In 2017, the City started the journey to excellence with the submission of application to Rocky Mountain Performance Excellence. The City received the Foothills Award, which is the second of four levels within the region. In 2018, the City received the Timberline Award, which is the third of four levels within the region. The City is now preparing to submit an application at the national level using the Baldrige framework and criteria.
The Baldrige award is the nation’s highest presidential honor for performance excellence through innovation, improvement and visionary leadership. Congress created the award in 1987 to enhance the competitiveness and performance of U.S. businesses. Since 1988, only 106 organizations have earned the award named after Malcolm Baldrige, the 26th Secretary of Commerce. Of the award winners, only four municipalities in the United States have received the award. Arvada aspires to be the 5th.
The City selected the Baldrige framework for its journey to excellence based on:
- Customer/community focus: Pursuing excellence starts with the needs, expectations and satisfaction of the customer - community, businesses and overall community service.
- International best practice criteria: The Baldrige evaluation process is one of the best, most cost-effective and most comprehensive performance assessments of an organization.
- The feedback report: The City receives a detailed, individualized written assessment of the organization's strengths and opportunities based on the Baldrige Award application. The feedback report is compiled by a team of Baldrige Examiners who have extensive training in the Baldrige Excellence Framework, and are experts in their sector/industry.
The team dedicated time in 2020 to enhance the organizational profile section of the Baldrige framework. This document provides a snapshot of our organization, the key influences on how it operates, and the key challenges it faces. It is the most appropriate starting point for self-assessment and for writing an application. It is critically important for the following reasons:
- Helps identify gaps in key information and focus on key performance requirements and results
- Use it as an initial self-assessment. Identify topics for which conflicting, little, or no information is available, use these topics for action planning
- Sets the context for our responses to the Criteria requirements in categories 1–7
In early 2021, the team decided to delay the submission of an application to 2022. This decision was not made lighty and work continues to address the opportunities for improvement identified in feedback from Rocky Mountain Performance Excellence.
AA Bond Rating or Better
This measure tracks the bond rating provided by the outside rating agencies S&P and Fitch.
AAA is the highest possible rating that may be assigned to an issuer's bonds by any of the major bond rating agencies. AAA-rated bonds boast a high degree of creditworthiness, because their issuers are generally easily able to meet their financial commitments and they consequently run lower risks of defaulting. A high credit rating lowers the cost of borrowing for an issuer.
Fitch and S&P reviews and updates.
Process Improvement Outcomes
The City is dedicated to improving efficiency and standardizing work through Process Improvement Events. Events that encompass multiple work systems are facilitated by the Ninja Team trained in lean methodology and skills.
The Ninjas, Arvada's Process Improvement Team, is a group of individuals promoting a culture that embraces innovation, positive change, and process improvement. The goal of the Ninjas is to facilitate process improvement events to assist work groups in creating consistent, efficient, repeatable and sustainable processes. The Ninjas embrace and embody the City's Values and are dedicated to our Mission and Vision statements.
Process Improvement efforts align to the City's strategic planning and will tie to the five priority areas, Council Strategic Results, Principles, and performance measures. Fusing process improvement with FOCUS will serve the City's desire to achieve and maintain service excellence by leveraging the core competencies of being data-driven and customer focused to achieve results.
Ninja Team Drive - GOOGLE