Journey to Excellence
Due: December 2022
Principle: Fosters a top workplace environment that attracts and retains a highly engaged, inclusive workforce and fosters a culture of wellness, safety, cycles of learning and performance excellence.
In 2017, the City started the journey to excellence with the submission of application to Rocky Mountain Performance Excellence. The City received the Foothills Award, which is the second of four levels within the region. In 2018, the City received the Timberline Award, which is the third of four levels within the region. The City is now preparing to submit an application at the national level using the Baldrige framework and criteria.
The Baldrige award is the nation’s highest presidential honor for performance excellence through innovation, improvement and visionary leadership. Congress created the award in 1987 to enhance the competitiveness and performance of U.S. businesses. Since 1988, only 106 organizations have earned the award named after Malcolm Baldrige, the 26th Secretary of Commerce. Of the award winners, only four municipalities in the United States have received the award. Arvada aspires to be the 5th.
The City selected the Baldrige framework for its journey to excellence based on:
- Customer/community focus: Pursuing excellence starts with the needs, expectations and satisfaction of the customer - community, businesses and overall community service.
- International best practice criteria: The Baldrige evaluation process is one of the best, most cost-effective and most comprehensive performance assessments of an organization.
- The feedback report: The City receives a detailed, individualized written assessment of the organization's strengths and opportunities based on the Baldrige Award application. The feedback report is compiled by a team of Baldrige Examiners who have extensive training in the Baldrige Excellence Framework, and are experts in their sector/industry.
AA Bond Rating or Better
This measure tracks the bond rating provided by the outside rating agencies S&P and Fitch.
AAA is the highest possible rating that may be assigned to an issuer's bonds by any of the major bond rating agencies. AAA-rated bonds boast a high degree of creditworthiness, because their issuers are generally easily able to meet their financial commitments and they consequently run lower risks of defaulting. A high credit rating lowers the cost of borrowing for an issuer.
Currently, the City has a 'AAA' rating for its sales and use tax bonds and for any possible GO debt. The two COP issues carry a 'AA+' rating. This is from both S&P Global and Fitch ratings agencies. The City also carries a 'AA+' rating from S&P Global and a 'AAA" rating from Fitch on its Water Bonds.
Fitch and S&P reviews and updates.
Process Improvement Outcomes
The City is dedicated to improving efficiency and standardizing work through Process Improvement Events. Events that encompass multiple work systems are facilitated by the Ninja Team trained in lean methodology and skills.
The Ninjas, Arvada's Process Improvement Team, is a group of individuals promoting a culture that embraces innovation, positive change, and process improvement. The goal of the Ninjas is to facilitate process improvement events to assist work groups in creating consistent, efficient, repeatable and sustainable processes. The Ninjas embrace and embody the City's Values and are dedicated to our Mission and Vision statements.
Process Improvement efforts align to the City's strategic planning and will tie to the five priority areas, Council Strategic Results, Principles, and performance measures. Fusing process improvement with FOCUS will serve the City's desire to achieve and maintain service excellence by leveraging the core competencies of being data-driven and customer focused to achieve results.
Formal process Improvement events have been placed on hold as we navigate the COVID-19 environment. The team is reviewing software options that would support virtual process improvement events to occur. The approach will be tested and if successful may also decredase the need for all events to be in person. Many small process improvements continue to happen throughout the organization. One example is the re-opneing of the Municipal Court, which required significant process flow diagramming and streamlilned processes.
Ninja Team Drive - GOOGLE