The Community Survey has traditionally been conducted once every two years, and 2021 would have been in line with the bi-annual approach. Additionally, a City Council strategic result milestone includes implementing an annual survey moving forward.
However, the team has paused the community survey process this year for several reasons. First, the team faced significant challenges with the City's current vendor. Challenges included difficulty in meaningfully benchmarking our results with other peer cities, including Baldrige cities. Second, with the global pandemic and shutdowns of 2020 along with public safety incidents and general contentiousness of dialogue within the community in 2021, the team was not confident the results of a 2021 would be reliable or useful as a method to measure performance over time.
As a result, the team decided to pause the community survey in 2021 and focus on the results of supplemental surveys and community engagements to understand community sentiment, such as CED's economic development surveys and neighborhood surveys. We are also focused on engaging a new survey vendor for 2022 and implementing an annual survey moving forward. A proposed project timeline for this project includes the following phases:
- Complete market research by Oct. 31. 2021, to identify potential alternative vendors
- Finalize an RFP by end of November
- Select vendor in January 2022
- Finalize survey by April 2022
- Implement by June 2022
The team will make a recommendation to retire the strategic result and create a new one in 2022 following implementation of the new survey tool.