Quality of Services

Covid-19 Recovery

Covid-19 Recovery

Due: TBD

Principle: Supports a resilient workforce and community that are able to withstand stresses and shocks, while maintaining essential functions and recovering quickly, effectively, and equitably.


Since the COVID-19 outbreak was first diagnosed, it has spread to over 190 countries and all U.S. states. The pandemic is having a noticeable impact on global economic growth. Estimates so far indicate the virus could trim global economic growth by as much as 2.0% per month if current conditions persist and raise the risks of a global economic recession similar in magnitude to that experienced during the Great Depression of the 1930s. 

Global trade could also fall by 13% to 32%, depending on the depth and extent of the global economic downturn. The full impact will not be known until the effects of the pandemic peak. (Congressional Research Service Report R46270)


Situation COVID-19 is a novel virus that can create rapidly spreading, dangerous outbreaks of respiratory illness.  It is spread by respiratory droplets, close contact (within six feet) and transfer from contaminated surfaces.

It is assumed that:

  • COVID-19 will continue to circulate and present a public health risk in our community and our workplace
  • Practical measures may enable us to restore most City operations and services
  • Some services may not be restored until greater community immunity has been established or a vaccine becomes available
  • We can greatly reduce, but not completely eliminate the risk from our workplace and our community
  • Recurrent outbreaks are likely over the next few years
  • Monitoring, testing, contact tracing and preparedness will continue to improve our capacity to manage future outbreaks


It is imperative that we recognize the COVID-19 virus will remain present and persistent in our workplace and community for an extended period of time.  Public health officials predict COVID-19 will impact individuals and communities until a vaccine or immunity is developed.  Therefore, we must protect our workforce, guests, environment and facilities proactively.  

This will be accomplished through guidelines laid out below.  This document serves as CMO's guide to ensure continuity of business practices and procedures within the context of a COVID-19 environment.  

The Community Resilience Coordinator will collaborate with the Leadership Team and will continually assess the public health environment and provide recommendations about the phased return to work and on-going functions CMO provides to the organization, City Council, Community, Boards and Commissions, Guests, and other individuals and groups.  By constantly monitoring and evaluating our changing environment, this strategic result will assist us in being agile with the ability to modify milestones in order to meet the changing conditions and environment.  


The Leadership Team would like to extend the end date of this strategic result to 12/2021 in order to establish performance metrics for remote work.