Quality of Services

Organizational and Service Effectiveness

Communication Plan & Engagement Strategy

Due: June 2021

Principle: Providing multiple platforms for data to the community to support its ability to engage in community governance, exercise civic responsibility and easily access and share public information.


To meet this strategic result, the City team will collaboratively develop the strategy, processes, tools, and evaluation methods to facilitate meaningful communication and engagement among a diverse community and City team to support transparency, informed decision-making, understanding, and involvement with City issues and activities.


The City must work to achieve more meaningful, inclusive and effective public involvement with the various segments of our community. 51% of participants in the 2017 Community Survey (CS) stated the City “Exceeds” or “Greatly Exceeds” expectations regarding keeping residents informed, and 48% said the City provides information in an open and transparent way. 

Only 44% of respondents gave positive ratings to performance regarding seeking residents’ involvement and input. These results represent a compelling need to improve communications and engagement with the City.


Work System
Performance Measures

( Creation in Progress )

( Creation in Progress )